Salary: Market Related
Location: Ghana / South Africa
Education, Experience, Training and Special Skills Required
- Degree qualification in either Electrical Engineering or Computer Science – IT or equivalence
- A minimum of 2-5 years of experience in those specified field
- Operating systems including Linux, Android, and Windows
- Experience with the application of technology in a harsh industrial environment
- Good analytical skills to diagnose problems quickly and excellent customer service skills
- Excellent communication skills and sensitive to varying levels of technical competency in clients and the pressures clients may be under while working with malfunctioning equipment
- Experience of customer orientated environment
- Knowledge of general network infrastructure and configuration and relevant technical experience
- Ability to liaise with customers in an empathic and technically effective manner
- Ability to work well within a team as well as on own
- Project Management, Process improvement tools and techniques such as 6 Sigma
- Documentation, Safety management and Microsoft Office tools
- Comply with all health and safety measures in place on the customer’s mine sites
- Clearly understand and comply with all the rules and regulations that exist on the customer’s mine sites and seek help if any confusion
- Ensure that colleagues comply with health and safety regulations and address any irregularities
- Maintain safe environment by enforcing procedures, rules, and regulations
- Seek to identify and propose procedures that can improve health and safety in the workplace
- Foster an environment that supports technical staff and allows them to succeed
- Provide coaching of colleagues to build capacity and morale by identify and recommend training opportunities for self and colleagues
